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TERMS, CONDITIONS AND PROCEDURES - DAYCARE | BOARDING

 

Welcome to Pet and House Sitter (Pty) Ltd.

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We are the Petters, you are the Pawrent, and your pets our Furry Frens! Thank you for trusting us with your Furry Frens since 2013. 

 

Our facilities operate on a pre-booking basis. This allows us to ensure that every Furry Fren meets our preapproval conditions and helps us maintain the high standards, sustainability, and integrity of our facilities. 

 

When visiting our Moreleta facility, Furry Frens must always remain within the designated Pet and House Sitter premises, which is the space between B4T and Duifies Crèche. Any area outside this is strictly off-limits for Furry Frens. Pawrents are requested to respect the Moreleta Campus and its facilities. Failure to comply may result in the immediate removal of both Pawrents and Furry Frens from the premises.

 

At Pet and House Sitter, we strive for pawfection in everything we do. Our goal is to provide a pawsome experience for both Furry Frens and their Pawrents. Every policy, procedure, and requirement has been carefully designed to create a safe, welcoming, fun, and relaxing environment for all. When it comes to safety and hygiene, we believe there is no such thing as being too careful. Your Furry Fren's health, happiness, and well-being are at the heart of everything we do.

 

Regular deworming plays a vital role in maintaining the health, safety, and sustainability of our facilities. To help prevent the spread of the three most common internal parasites in dogs—Hookworms, Giardia, and Coccidia—we require all Furry Frens to be dewormed at least once every two months. This requirement is an essential part of our commitment to providing a safe, clean, and hygienic environment for all. By working together to maintain these standards, we can ensure the well-being and happiness of all Furry Frens in our care.

 

The Pawrent acknowledge, understand, assure, attend, or provide the following:

 

  • Always visit www.petandhousesitter.co.za before every booking to stay updated with the most recent terms, conditions, procedures, services and pricing.

  • When Events are hosted at our Moreleta facility, all Daycare and Boarding Furry Frens will continue to enjoy full access to the facility. Private Dog Park bookings may either join the Event at the relevant costs or reschedule.

  • Boarding Furry Frens will be accommodated at either our Olympus or Moreleta facility during the day, depending on the designated operating days. Pet and House Sitter will manage all transportation and logistics to ensure a safe and seamless experience for Furry Frens.

  • The Furry Information Form is completed accurately, and the information is up to date with every booking.

  • The Furry Information Form is editable. Please save your submission email to make future changes and keep the information current.

  • The Furry Information Form is required to proceed with the booking process.

  • Complete all booking information accurately because the Booking Form is used for facility allocation and invoicing. 

  • Feedback Policy: Upon completion of both the Furry Information Form and the Booking Form, please allow up to 48 hours for feedback.

  • If feedback through WhatsApp is not received within 48 hours of submitting the Booking Form, it unfortunately indicates that we are unable to accommodate your request. Requests for dates scheduled well in advance will be placed on a waiting list. Please note, we cannot guarantee future availability. 

  • Boarding payment:

    • After availability has been confirmed, an invoice will be sent via email and, or WhatsApp.

    • Full payment via EFT must be made within 48 hours of receiving the invoice to finalize the booking.

    • No Furry Fren will be allowed at the facility without receiving full payment.

    • Please email (pahs.petter@gmail.com) and, or WhatsApp (084 084 0370) the proof of payment to us.

    • Our banking details will be reflected on the invoice. 

    • Refunds are not provided for cancellations, early returns or incorrect booking details. Furthermore, payments cannot be applied to future bookings. Any cancellations prevent our facilities to operate at maximum capacity.

  • Daycare payment:

    • Payment by card is due before you collect your Furry Fren.

    • EFT payments can be arranged for regular Pawrents and Furry Frens.

  • If there is any reasonable doubt of Pawrent negligence in ensuring the Furry Frens meet al preapproval conditions, Pet and House Sitter will take any required actions to gain evidence of such negligence. The Pawrent will be responsible for all losses accompanied with such negligence. The following Furry Fren preapproval conditions must be met before attending our facility:​

    • Sterilisation (spaying or neutering) is required for all Daycare and Boarding Furry Frens. PLEASE NOTE: Intact or unaltered Furry Frens may visit our Private Dog Park and Events only if contractual, breed-specific commitments have been made regarding this preapproval condition. Furry Frens in heat are not permitted. If an intact Furry Fren causes any kind of discomfort to another Furry Fren, the Pawrent and Furry Fren will be asked to leave the facility immediately.

    • Suitability and socialisation. Your Furry Frens overall behaviour and well-being must be suitable for our facility. This includes but are not limited to safety, obedience, social adaptability, general demeanour, health and hygiene. Any kind of aggressive, dominant or destructive behaviour towards other Furry Frens, Petters, visitors or our facilities will not be tolerated.

    • Up to date immunisation record, vaccinations, deworming, tick and flee control. This includes but is not limited to Rabies, DHPP/DAPP (Distemper, Hepatitis, Parvovirus, Parainfluenza), Kennel Cough (Bordetella), Milpro or Milbemax (broad spectrum deworming) and Bravecto (tick and fleas). For optimal immunity and vaccine effectiveness, we suggest waiting 10 to 14 days before visiting our facilities. Please email (pahs.petter@gmail.com) and, or WhatsApp (084 084 0370) the proof of your Furry Fren's veterinary documentation and immunisation records to us. 

    • Voice control. No excessive barking to other Furry Frens or moving objects due to our facilities locations.

    • No power breeds are allowed in group play. Contact us to find out more about our Exclusive Facility Access. The power breed list includes but not limited to Rottweilers, Mastiffs, German Shepherds, Malinois, Pit Bulls, Bull Terriers and Husky’s. PLEASE NOTE: All breeds are welcome at our facilities up to the age of six months. If your Furry Fren is classified as a power breed and has been a regular at our facilities since puppyhood, we may, at our sole discretion, conduct a behavioural and social compatibility assessment after six months of age. Based on this evaluation, your Furry Fren may be permitted to continue visiting our facilities. As every Furry Fren is unique, each assessment is considered on a case-by-case basis, and continued admission cannot be guaranteed.

  • After the Furry Frens preapproval conditions has been met the consultation meeting and trial days will follow.

  • All new Furry Frens, together with their Pawrents are required to attend a consultation at the applicable fee. This consultation allows us to evaluate your Furry Frens overall suitability for our facilities and ensuring a safe and enjoyable experience for all.

  • The consultation meeting must be scheduled separately from trial days or the start of any service.

  • We strongly recommend at least one or two trial days before leaving your Furry Frens for long periods of time at our facilities. 

  • We invite the Pawrent to participate actively in the consultation meeting and trial days to assist your Furry Frens in becoming comfortable during their visit. Our facilities are dedicated to fostering strong relationships between Furry Frens and Pawrents. We strive to provide a safe, welcoming, and enjoyable environment for everyone.

  • The consultation meeting and trial days for existing Furry Frens are optional.

  • If, after the consultation meeting or trial days Pet and House Sitter declined the Furry Fren for whatever reason, Pet and House Sitter and the Pawrent are no longer obligated to provide or receive further services. 

  • If there is a notable change in the Furry Fren's behaviour or well-being when service begins, or if any new issues appear during the service that were not present during the consultation or trial days, the Furry Fren will be promptly removed from the facilities. The Pawrent will be contacted to make alternative arrangements. Pet and House Sitter may offer an alternative service if available. No refunds will apply.

  • A leash and collar are always mandatory at our facilities. Please never take off the leash before entering our facilities.

  • For our Boarding facility, the Pawrent must provide enough Furry Fren food, food bowls, treats, medicine (if applicable), bed and blanket, favourite toy, hairbrush, toothpaste and toothbrush. Any additional costs incurred by Pet and House Sitter while providing the services, such as purchasing pet food or medication, must be paid immediately on request. These costs are not included in the booking process or initial invoice.

  • Any extra service requests from Pawrents should be made at least 48 hours in advance and submitted as a new booking request. If the Pawrent fail to do this, and Pet and House Sitter cannot perform any additional requests, this will fall within the scope of the indemnity that forms part hereof. Payment for the additional services is required immediately.

  • Hourly or Daycare rates apply for extra hours after check-out.  

  • General updates via WhatsApp will be shared regularly. Pet and House Sitter value honest, transparent and continuous communication. Our mission is to allow our Pawrents to escape from the everyday life knowing that their Furry Frens are in safe hands.

  • Pet and House Sitter and the Petters take photos and videos of the Pawrents Furry Frens as primary communication method. The photos and videos taken off Furry Frens may be used as marketing material on Pet and House Sitters social media platforms. Confidentiality of Pawrents information will always remain.

  • The Pawrent is responsible for covering any costs or expenses if their Furry Frens’ actions cause injury, death, loss or damages to Pet and House Sitter, Petters, visitors, or other Furry Frens.​

  • The services rendered by Pet and House Sitter are not those of a veterinary, dog training, safety guard entity or company. Pet and House Sitter focus mainly on the love, care and attention of your Furry Frens. We will always assist in emergencies, given its limitations, and falling within the scope of the indemnity that forms part hereof.

  • Pet and House Sitter and the Petters shall not be liable for any injury, death, loss or damages to the Pawrent and Furry Frens which may arise as a result of, but not limited to, the following: dog fights, strikes, lockouts, fires, floods, earthquakes, weather storms, riots, events which can be otherwise known as force majeure, or vis major, or any other act which is beyond the control of Pet and House Sitter. Although every effort is made to ensure a safe environment, no guarantees can be provided. Therefore, any Furry Frens, Petters, Pawrents, and visitors entering our facilities do so at their own risk.

  • Claims of unsatisfactory service, losses and, or damages resulting from Pet and House Sitter negligent actions must be supported by physical evidence submitted within 48 hours after service. After 48 hours of service, the credibility of such claims may be diminished and lose significance. Pet and House Sitter will review the evidence, and its actions may include but are not limited to the following: issue a warning or terminate the Petter's Service Level Agreement with immediate effect, approve a certain amount of refund to the Pawrent.

  • Please rate our services after completion to help us improve.

  • Pet and House Sitters website and all documents are the proprietary and copyrighted material of Pet and House Sitter (Pty) Ltd. No part of the website and documents may in any form or by any means (including without limitation: electronic, mechanical, photocopying, recording or otherwise) be used, copied, reproduced, amended, adapted, or transmitted without the prior written consent of Pet and House Sitter (Pty) Ltd.

  • The content of the forms and documents will be treated with confidentiality and only in accordance with the purpose of which it is intended for. Pet and House Sitter acknowledge the fact that this information may not be shared with third parties and Pet and House Sitter herein will not accept accountability or legal liability based on this document and attachments due to non-compliance of the Protection of Personal Information Act (POPI), Act 4 of 2013.

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MONTHLY DAYCARE FURRY FRENSHIPS

 

  • One (1) visit is deducted from a Monthly Daycare Furry Frenship for each use of any of the following services:

    • Hourly 

    • Half day (morning or afternoon session)

    • Full day

    • Private Dog Park visits

    • Events hosted by Pet and House Sitter

  • Each attendance, regardless of duration or service type listed above, will be counted as one (1) visit.

  • Boarding services and Exclusive Facility Access are not included in Monthly Daycare Furry Frenships and will be charged separately.

  • Unused visits may not be carried over to the following month, will expire at the end of the applicable month, and are non-refundable.

  • Any visits exceeding the number included in the selected Monthly Daycare Furry Frenship will be charged at the standard Daycare rates.

  • Requests to upgrade, downgrade, or change a Monthly Daycare Furry Frenship must be submitted at least seven (7) days before the start of the next calendar month.

  • Monthly Daycare Furry Frenship fees are payable in advance on or before the 1st day of each month.

  • Should payment not be received by the due date, access to Daycare services will be suspended until the account has been brought up to date.

 

BOOKING PROCESS AND SERVICING

 

All steps should be completed in sequence.

 

STEP 1 | Terms, conditions, procedures, services and pricing

STEP 2 | Furry Information Form

STEP 3 | Booking Form

STEP 4 | Facility availability

STEP 5 | Consultation meeting and trial days

STEP 6 | Payment

STEP 7 | Servicing

STEP 8 | Rate Our Services Form

 

LATEST VERSION: JUNE 2026

Deon van den Berg

084 084 0370 

pahs.petter@gmail.com

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Our website and documents are the proprietary and copyrighted material of Pet and House Sitter (Pty) Ltd. No part of this website and documents may in any form or by any means (including without limitation: electronic, mechanical, photocopying, recording or otherwise) be used, copied, reproduced, amended, adapted, or transmitted without the prior written consent of Pet and House Sitter (Pty) Ltd.  

© Pet and House Sitter (Pty) Ltd, 2026

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